Return & Refund Policy

Groove Return & Refund Policy

Returns Eligibility and Timeframe

At Groove, you may return eligible products within 30 days of delivery if they do not meet your expectations or have issues. Return requests made after this 30-day period will generally not be accepted.

Conditions for Return

To qualify for a return, items must meet all of the following:

Be unused and in their original condition.
Be returned in the original packaging, when applicable.
Include all original accessories, components, and materials supplied.
Show no signs of damage due to misuse, improper handling, or unauthorized modification.

Non-Returnable Items

The following items cannot be returned:

Personalized or customized products.
Digital products and downloadable content.
Clearance or final-sale items.
Products that have been used, installed, modified, or damaged.

Refund Process

Once we receive your returned item, Groove will inspect it to ensure it meets our return criteria. If approved, your refund will be processed to the original payment method.

Refunds typically take 5 to 10 business days to appear, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please retain the product and all original packaging while we assess the issue. Contact Groove promptly to initiate a resolution.